You can delete your Qwing account yourself, from inside the app, without contacting anyone. This page explains exactly how, what is removed, and on what timeline. It is published at a stable URL (qwing.app/account-deletion.html) for the app stores' data-deletion requirements.
1. How to delete your account in-app
- Open the Qwing app.
- Go to Settings (the gear icon).
- Tap Delete account.
- Confirm in the dialog. The action is irreversible.
Confirming does two things in one step: it calls the server's account-deletion endpoint to remove your data from the server, and it wipes Qwing's local data on your device. You do not need to do anything else.
2. What is removed from the server
A delete request triggers a single cascade on the server that removes the data tied to your account:
- Your account record — UUID, public key, optional username, and encrypted profile blob.
- Every queued message envelope addressed to or from you, including any ciphertext still waiting for delivery.
- Every encrypted media object owned by you; the referenced ciphertext blobs are removed by the cleanup job shortly after.
- Every delivery token issued to or by you, so sealed-sender hints can no longer be resolved against your identity.
- Your registered push tokens (APNs / FCM) and any active sessions.
- Blocking relationships referencing you.
3. What is removed from your device
After the server step, the app signs you out and clears its local databases and keys, including your messages, contacts, on-device Vault contents, and wallet keys. To go further you can uninstall the app, which removes the app's sandbox entirely. If you set a panic PIN, entering it at the lock screen wipes local data immediately.
4. What survives — and why
End-to-end encryption puts some things outside our reach:
- Messages already delivered to your contacts. Once a contact's device has fetched and decrypted a message, it lives on their device and we cannot recall it. Send with a self-destruct timer next time if that matters.
- Public on-chain transactions. Anything your wallet broadcast is recorded permanently on the blockchain and cannot be deleted by anyone.
- Short-lived connection logs. Rotating access logs that may contain your IP for abuse protection roll off automatically after a short retention window; they contain no message content.
5. Timeline
| When | What happens |
|---|---|
immediately | Your account record is deleted; no further messages can be addressed to you, and local data is wiped on the device. |
< ~5 min | Queued envelopes and on-disk encrypted media referencing your account are removed by the deletion cascade and cleanup sweeper. |
short window | Rotating connection/access logs containing your IP roll out of retention. |
backups | We do not retain server-side backups containing your data after deletion. |
6. Reinstalling later
Reinstalling Qwing creates a brand-new identity. There is no recovery from a deleted account — old contacts will see the deleted account as permanently offline, and your new identity will not be connected to it.
7. Assisted deletion
If you have lost access to your device and cannot use the in-app path, the self-service flow is unavailable, because there is no out-of-band password we can use to verify ownership and we will not delete an account on unverified request (that would be an attack vector against legitimate users). If your account is clearly inactive, or you need help, email support@qwing.app and we will assist where we can verify the request.
8. Contact
Questions about deletion that aren't answered here: support@qwing.app.